In 1960 Theodore Levitt argued that instead of producing product then trying to sell them to the customer, businesses should start with the customer, find out what they wanted, and then produce it for them. The fallacy of the production orientation was also referred to as marketing myopia in an article of the same name by Levitt. Over time, the customer became the driving force behind all strategic business decision. This marketing concept, in the decades since its introduction, has been reformulated under names including market orientation, customer orientation, customer intimacy, customer focus, customer-driven and market focus. Jim Collins wrote in 1997 that the strategic frame of reference is expanded by focusing on why a company exists rather that what it market. In 2001, he recommended that organizations define themselves based on three key questions:
What are we passionate about?
What can we be best in the world?
What drives our economic engine?
In 1960 Theodore Levitt argued that instead of producing product then trying to sell them to the customer, businesses should start with the customer, find out what they wanted, and then produce it for them. The fallacy of the production orientation was also referred to as marketing myopia in an article of the same name by Levitt. Over time, the customer became the driving force behind all strategic business decision. This marketing concept, in the decades since its introduction, has been reformulated under names including market orientation, customer orientation, customer intimacy, customer focus, customer-driven and market focus. Jim Collins wrote in 1997 that the strategic frame of reference is expanded by focusing on why a company exists rather that what it market. In 2001, he recommended that organizations define themselves based on three key questions:What are we passionate about?What can we be best in the world?What drives our economic engine?
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