The post-crisis stage
A crisis moves from the acute-crisis stage to the post-crisis stage after it has been contained. This is when the organisation will try to recoup their losses. Managers must show the customer, the shareholder, and the community that the organisation cares about the problems the crisis has caused them.
During the post-crisis stage, some of the key goals should be to:
recoup any losses
evaluate the organisation's performance during the crisis
make any changes that were identified during the crisis