Expansion of retail operations: Starbucks currently sell its packed coffee products, iced beverages and
merchandizes through large box retailers. This market’s potential is yet to be fully realized and this provides
Starbucks great opportunities for the future to future monetizes their brand.
Technological advances: Starbucks has leveraged the use of mobile applications and has an investment
partnership with Square, a mobile payments app that is integrated with its Starbucks app. This creates an ease
of use process for customers, aligns customer loyalty through reward programs. Starbucks has already set the
bar in the industry with this advancement and about 10% of its transactions in the US have been made using
mobile applications.21 This is a growing field and would drive more business to their stores as technology
advances.
New distribution channels: Starbucks introduced a beta version of a delivery system called Mobile Pour. This
presents a great opportunity for the future by expanding their end product distribution systems and could drive
more revenue if the implementation is successful.22
Brand extension: Starbucks carries a powerful brand image and it can leverage it to extend into horizontal lines
of its business and also venture into product diversification with keeping brand dilution risk in check.