Dear Valued Partner,
I am currently processing the following booking(s) showing discrepancies for your hotel. The issue was created due to a charge on the Expedia Virtual Card that was more than the agreed upon amount. I am contacting you in an effort to avoid a chargeback by the bank. If this appears to be an error, or you have any questions, please do not hesitate to phone, fax, or email me at the contact information herein.
BOOKING(s) IN DISPUTE: 2
8/14/2014 8/18/2014 443285194 LI,CHAOAN 3,638.25 THB
Per Expedia customer service notation M-8460470 hotel agent Sanitha S. agreed to waive all charges for the booking, the guest was unable to travel due to an accident. The Expedia Virtual Card was charged 3638.2500 THB on 8/15/2014 8/18/2014 post date. We are requesting a credit to EVC ending in 5744 for 3638.2500 THB.
8/18/2014 8/20/2014 448752487 CHAN,TSZTUNGERICA 2,541.00 THB
Per Expedia customer service notation M-8460470 hotel agent Sanitha S. agreed to waive all charges for the booking, the guest was unable to travel due to an accident. The Expedia Virtual Card was charged 2541.0000 THB on 8/20/2014 8/22/2014 post date. We are requesting a credit to EVC ending in 9339 for 2541.0000 THB.
Please respond by 12/6/2014 8:50 AM Central Standard Time (USA) with a copy of the credit, or the reason you disagree with the dispute. If there is no response, the item will be sent to the bank for chargeback. This will be the only request for resolution sent.
IMPORTANT: Please forward a copy of the credit folio or receipt for my records as it may take several days for the credit to show in our system. To make sure credit is posted correctly, please notate the last 4 numbers of the EVC card on your folio.
Case Number: 28366236
Dear Valued Partner,
I am currently processing the following booking(s) showing discrepancies for your hotel. The issue was created due to a charge on the Expedia Virtual Card that was more than the agreed upon amount. I am contacting you in an effort to avoid a chargeback by the bank. If this appears to be an error, or you have any questions, please do not hesitate to phone, fax, or email me at the contact information herein.
BOOKING(s) IN DISPUTE: 2
8/14/2014 8/18/2014 443285194 LI,CHAOAN 3,638.25 THB
Per Expedia customer service notation M-8460470 hotel agent Sanitha S. agreed to waive all charges for the booking, the guest was unable to travel due to an accident. The Expedia Virtual Card was charged 3638.2500 THB on 8/15/2014 8/18/2014 post date. We are requesting a credit to EVC ending in 5744 for 3638.2500 THB.
8/18/2014 8/20/2014 448752487 CHAN,TSZTUNGERICA 2,541.00 THB
Per Expedia customer service notation M-8460470 hotel agent Sanitha S. agreed to waive all charges for the booking, the guest was unable to travel due to an accident. The Expedia Virtual Card was charged 2541.0000 THB on 8/20/2014 8/22/2014 post date. We are requesting a credit to EVC ending in 9339 for 2541.0000 THB.
Please respond by 12/6/2014 8:50 AM Central Standard Time (USA) with a copy of the credit, or the reason you disagree with the dispute. If there is no response, the item will be sent to the bank for chargeback. This will be the only request for resolution sent.
IMPORTANT: Please forward a copy of the credit folio or receipt for my records as it may take several days for the credit to show in our system. To make sure credit is posted correctly, please notate the last 4 numbers of the EVC card on your folio.
Case Number: 28366236
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