When an A-to-z Guarantee claim is approved, Amazon.com reimburses your original method(s) of payment. You can check the status of your claim by visiting Your Account. In the 'Orders' section, select the 'View Older Orders' link. On the following page, click on the 'View Order' button for this transaction. Then click on the 'Problem with this order?' button. This will show you the current status of your claim. If a reimbursement has been processed, you'll see an Important Message listed at the top of the order summary page.