Tn identifYing the responsibility of tasks for any process,
the RACl (Responsible, Accountable, Consulted, and
Tnfonned) is an appropriate tool to be used [22]. The RACT
model basically helps to simplify the responsibilities in a
process by creating a two-dimensional matrix which shows the
'level of involvement' of functional roles in a set of activities,
as demonstrated in table 11 [8] [22].