Sorry if I said something wrong, I totally did not mean that. We are all busy so I type my mail a little bit short that must make you misunderstand my words.
I am terribly sorry again. Next time I will type more clearly.
So would you please advise who can help with this kind of request, in case you are too busy with other tasks? I might send mail to him/her instead. Your kind support is always highly appreciated.
Hope you do not mind and thanks for your assistance.