The outsourcing team in a different division (Case 43) did not have that problem because, as part of its strategy work in planning the outsourcing program, the team identified all the internal stakeholders and studied all the relevant issues. This team knew of the union agreement through its discussions with the industrial relations division. It overcame the bidding issue by agreeing with the unions that all work put out to bid would not cover “core” telco business. Thus, the agreement did not apply.