‘Hotel A’ will be used throughout this paper. Hotel A however has no reservation on sharing information about their technology adoption. The characteristics of all samples are as follows; located in Klang Valley area, 5-star hotels and listed among the 27 luxury hotels registered with Malaysian Association of Hotels that adopted MHR
Application (MAH, 2012). A search from MAH member listing (www.hotels.org.my, accessed in October 2012) shows that 14 out of 27, 3 to 5-star hotels have adopted Mobile Hotel Reservation Application and were located in Klang Valley area. In order to solicit hotels participation in this study, all respondents were approached through e- mail and phone calls. Interview appointments were arranged for those who replied the invitation and agreed to participate in this study. After the invitation process took place, eight hotels turned down the offer due to their high occupancy and engagement with big events at their hotels. Only six (6) out of 14 hotels agreed to participate in this study.
‘Hotel A’ will be used throughout this paper. Hotel A however has no reservation on sharing information about their technology adoption. The characteristics of all samples are as follows; located in Klang Valley area, 5-star hotels and listed among the 27 luxury hotels registered with Malaysian Association of Hotels that adopted MHRApplication (MAH, 2012). A search from MAH member listing (www.hotels.org.my, accessed in October 2012) shows that 14 out of 27, 3 to 5-star hotels have adopted Mobile Hotel Reservation Application and were located in Klang Valley area. In order to solicit hotels participation in this study, all respondents were approached through e- mail and phone calls. Interview appointments were arranged for those who replied the invitation and agreed to participate in this study. After the invitation process took place, eight hotels turned down the offer due to their high occupancy and engagement with big events at their hotels. Only six (6) out of 14 hotels agreed to participate in this study.
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