Lack of Commitment
Kathryn went back to the whiteboard. “The next dysfunction of a team is a lack of commitment and a failure to buy into decisions.” She wrote this dysfunction above the previous one. “And the evidence of this one is ambiguity,” which she wrote next to it.
“I’m talking about committing to a plan or a decision, and getting everyone to clearly buy into it. That’s why conflict is so important,” Kathryn explained. “When people don’t unload their opinions and feel like they’ve been listened to, they won’t really get on board. The point here is that most reasonable people don’t have to get their way in a discussion. They just need to be heard, and to know that their input was considered and responded to.”