Level of hospitality: All nine managers indicated that Jamaican hotel employees were extremely hospitable compared to other places where they had worked in the past. As a result, working with them was relatively easy. They also believed that guests continued to return to Jamaica because of the natural friendliness and genuine warmth of the Jamaican people; although it was noted by two of the managers that friendliness alone does not mean true hospitality and some employees lacked the service aspect of hospitality. The following quotes provide examples of some of the comments:
“Jamaican workers are the best I have seen when it comes to hospitality”. (GM#1)
“I have seen many hotels and the level of hospitality here is far higher than any other country”. (GM#6)