Roles and Responsibilities:
Manage achievement of sales targets
Ensure that all customer processes from Atotech are performing to the customer's satisfaction in terms of quality and efficiency.
Provide timely, thorough and professional response to any existing problems in the customer process.
Continuous process improvement to meet/exceed customer expectations in terms of quality and efficiency.
Provide installation of new Atotech processes or Atotech systems at the customer facility.
Help plan all aspects of installations including all chemical and mechanical issues.
Be responsible for all technical communication between all Atotech departments and the customer.
Attend all required technical meetings and communicate activities to appropriate people.
Normal communication from Technical Support Engineer.
All information from other regions, product specialists, etc must be approved by the Technical Support Engineer before being given to the customer.
Provide technical sales support.
Provide technical assistance to the sales team.
Run chemical trials.
Provide competitor information.
Discover opportunities.
Provide excellent customer services, assisting in resolving technical difficulty.