1. Move flight (reschedule) 7 (seven) days prior or after your original departure time based on availability and first-come-first-serve basis. Kindly note that flight changes must be made only through our support channels listed below.
2. Credit Shell – A deposit in AirAsia equivalent to the value of the confirmed booking to be used for payment for any AirAsia tickets. Credit Shell is valid for 90 days from the date of issue.