This is probably the worst hotel experience I have ever had. It starts when you check in and have to deal with the unfriendly and unhelpful staff. They can't even be bothered to greet, tell you about breakfast times etc or how to get to the room. Once we got to the room we were shocked at how dirty it was. Layers of thick dust covered most things (including the cups in the bathroom) and there were cobwebs everywhere. The bedding was stained and torn and the bathroom has dirt caked between the tiles. After complaining the manager and a cleaner came to see us but seemed completely uninterested when I tried to point things out to them. We wanted to get a room at their sister hotel (Taksila) next door but they said that because we booked through Agoda they couldn't change the booking. We were offered another room which was equally dirty and had no choice but to take it. Breakfast is not worth having (they don't even have fruit juice) and definitely not worth paying for. It appears as if the staff here has simply stopped caring since the dining area is just as dirty as the rooms. I would actively discourage anyone from staying at this hotel.