Contents
1 About this report
2 At a glance
4 The Lufthansa Group
6 Innovation – The key to a successful future
16 Sustainable Business Practice
18 Doing business responsibly and sustainably
20 “The environment always flies with us.” – Interview with Carsten Spohr
23 Stakeholder dialogue
26 Corporate governance and compliance
28 Fleet development
31 Sustainability in the procurement process
32 Climate and Environmental Responsibility
34 Strategy and management
39 Fuel consumption and emissions
50 Energy and resource management
54 Active noise protection
57 Commitment to science
58 Product Responsibility
60 Safety, health, satisfaction
62 Customer satisfaction
64 Flight safety and health protection
67 Data protection and data security
68 Offsetting carbon emissions
70 Social Responsibility
72 Seizing the opportunities of change: Thinking the future,
meeting new challenges, living out responsibility
74 Interview with Åsa Lautenberg
75 Diversity and equal opportunity
80 Employment policy based on partnership
83 Talent management
88 Employee health and safety protection
90 Corporate Citizenship
92 Lufthansa Group Social Care – For a culture of shared responsibility
93 Humanitarian emergency aid
95 Social commitment
101 Environmental sponsorship
102 Cultural commitment
103 Sports sponsorship
104 Service and Information
106 Glossary
112 Editorial information
113 Notes on the scope of consolidation and methodology for
calculating absolute and specific consumption and emissions
114 Most stringent noise standards for the Lufthansa Group’s fleet
115 The operating fleet of the Lufthansa Group
116 Corporate Responsibility: Prizes, awards and indices