7 Conclusions and future research
This paper provides a deeper understanding of the
interrelationships between BPM, SCC, collaborative
advantage and organisational performance. Four case
studies were selected to participate in semi-structured
interviews to offer a greater understanding about the
relationships under study. Therefore, the reasons behind
the results of the relationships between BPM, SCC,
collaborative advantage and organisational performance
are explained. The main issues of: (1) the link between
BPM and organisational performance; (2) the link
between BPM and SCC; and (3) the contextual factors
and benefits achieved from working collaboratively with
SC partners were explored to understand the actual
practices of BPM and SCC.