The information gleaned from this study can be used by librarians to make informed decisions about instruction programs. It appears that students want as much assistance as possible, whether that assistance is in person from a librarian, teaching assistant or peer, or from supporting materials. Students indicated that they require thorough and detailed instructions and examples when working through online tutorials. This feedback is a good reminder for librarians who, with our knowledge of information resources, may take for granted that our instructions are simple and clear