Reference is made to your claim regarding the shipment picked up on
the United States of America under DHL waybill no.
We are concerned to learn of the difficulties you have encountered and would like to offer you
our sincere apologies for the inconvenience and concern caused.
We would like to take this opportunity to respectfully explain that DHL conducts business based
upon terms and conditions agreed and accepted by account holder. Please note that our
liability is strictly limited to direct loss and damage at its actual cash value only and shall not
exceed USD 25 per kilo. All other types of loss or damage are excluded. If you regards
is insufficient, shipment insurance is recommended. DHL offers insurance service which can be
made upon the booking or arranged with your own insurance.
Refer to above terms and conditions; we have therefore prepared to compensate the damage
item at THB 813.75 or equal to USD
considered as full and final.
Please signify your acceptance on the space provided below and return the copy to me with
your company bank account at e
transferred to provided bank account within 1 week after receiving the signed letter.
Last, again our apology for inconvenience
pursue a trouble free course.