Dear Rene,
We're sorry to say that we can't accept this refund because in the past , your price term was Exwork and Inco term was FOB so, you must reponse handling charge 95 euro as we explained you in previous email.
In the future ,Panalpina will be responsible for pick up and clearance. So,Panalpina will be responsible this handing charge and they will include handing charge into your freight.