Day in the Life
This case shows a glimpse of what it is like to be a project manager. It also underscores
that being a project manager is more social than technical and that project managers
spend the majority of their time interacting with various people who impact a project.
Note: This case can either be used up front in the course or towards the end when the
sociocultural aspects of project management have been covered.
1. How effectively do you think Rachel spent her day?
Students will be divided in their evaluation of Rachel. Some will argue that she is
inefficient and does not have control over her time. Others will argue that this is the
nature of the job, and is to be expected. They will point out that she is appropriately
spending her time managing relations and keeping on top of things that affect the
project. We tend to observe that students with little work experience are much more
critical than those with work experience.
Note: International students often take exception to Rachel devoting lunch time to
gossiping and taking time to relax and listen to music. They feel these are inappropriate
behaviors. When used towards the end of the course the case can stimulate a lively
discussion between international and American students.
2. What does the case tell you about what it is like to be a project manager?
Rachel’s day underscores three key functions project managers spend their time
performing:
a. Building and sustaining interpersonal relations. Project managers have to
network and develop good working relations with team members and other
project stakeholders.
b. Information gathering and dissemination. Project managers are the information
hub for their projects. They are in constant communication with various
stakeholders, collecting information from various sources, and sending it to those
who have a need to know.
c. Decision-making. Project managers consult with various people to make
decisions necessary to complete the project.