Vet vendors/integration partners carefully. “Choosing the right vendor is a major part of the process,” says Dama. “Ensure the vendor has done their homework and can get the job done to your specifications. Be sure they’re prepared to give specific estimates regarding TCO and the ROI you can expect for your business and in what period of time,” he says. “Discuss in detail the budget and project completion time and require references from other organizations that have hired them. Also be certain they have the proper experience serving your specific industry.”