“Twice as much learning activity occurs between peers than through
traditional methods. For us to be a really nimble organization,
learning needs to be driven by the learners themselves,” said Jon
Brickener, performance consultant for Amway.
The Cheesecake Factory Inc., a 160-unit full-service restaurant
company, takes a viral approach to deliver employee learning.
Interactive content, including a corporate version of YouTube and
an app that teaches how to build the perfect hamburger, illustrates
the company’s new direction for employee learning; “textbooks and
classrooms are coming off the menu.”