Internal obstacles including business culture and power struggles can also hinder implementation efforts (Pfeffer, 1981; Terziovski et al., 2003). Putting individuals into the new organizational contexts with new ideas, responsibilities, and relationships can affect their behavior (Beer et al., 1990). At Unimid Power, the new process brought new responsibilities and changed the authority structure. For managers, it involved trusting employees, overcoming the concerns that employees would use the card improperly, and giving up some control through employee empowerment. For employees, this involved additional responsibility and personal accountability. This initially translated into some reluctance in adopting the new process. However, the development of appropriate process guidelines and employee training eventually helped increase enterprise-wide use of the new process for small purchases, while the original process was still used for large and planned purchases. Developing specific goals, such as shifting a percentage of transactions to the new process, reducing the number of payments and a percentage of time spent on purchasing, and constant monitoring helped minimize the risk.