control introduced for the publication of job ads. Thus, the organization focused on these aspects of ease of use and usefulness
of the new HRIS to increase acceptance in the post-implementation phase. Our results also indicate that employee
turnover is not a direct consequence of a system implementation. The effect is mediated by job satisfaction such that
organizations are able to decrease turnover intentions by ensuring job satisfaction with different measures (e.g., reward
systems, work-life balance, etc.). These measures can compensate for the negative impact of the system implementation
and consequently reduce the intention to quit.
Second, our results indicate that project management not only must convince HR employees of the ease of use and usefulness
of the new HRIS, but must also make assurances so that there is a positive attitude toward the changing HR identity.
When employees can be assured about these aspects of the HRIS, and acceptance for the changing HR identity can be won,
the likelihood increases that job satisfaction increases and turnover intention decreases.
Third, as we can show by analyzing the full mediation effect of technology perceptions on turnover intention via job satisfaction,
we can conclude that there is no direct voluntary turnover based on system implementation. Employees will remain
in the organization and continue to gain experience with the new system, although their job satisfaction may
decrease. With our qualitative research, we are able to indicate that only after a while, if perceptions that the system is a
threat worsen, do voluntary turnovers occur. In the post-implementation phase, before intent becomes behavior, organizations
can take steps mitigate whatever may cause declining job satisfaction so that it again increases and makes the likelihood
of voluntary turnover as low as possible.