This process was very complex because the donation is considered as much a solution as a likely
problem early. Balcik et al (2010) argue that unsolicited donations bring storage problems.
In the category distribution center / Resources (CDRE), it became evident that resources are allocated
according to need installed. As the responsibility in taking care of those affected is the government, this
must have minimum requirements to meet the victims in case of environmental disaster. Exists for this a
buffer stock of non-perishable materials, which cannot always meet all the demand generated, causing the
government search for improvisations. With regard to food, at first it is necessary to have food ready until
the shelters have physical structure for its preparation. Van Wassenhove and Martinez (2012) show that
importance, indicating the storage of kits ready to be delivered once the disaster happens.
Another problem is human resources who work in the distribution center, which mostly consist of
volunteers. At first, these people assist in the organization and control of the process as much donations as
the places where the victims will be forwarded. The problem is that volunteers do not have a formal
responsibility, therefore, at any time can stop working creating a new problem for the government, which
sometimes need to recruit and train new volunteers or even hire people to continue the care of affected. This
is compounded because there is no official training for these volunteers, causing many to find withstand the
emotional stress caused by the condition.
The center of distribution / transportation (CDRE) category can verify that shipping to meet the victims
in an environmental disaster can emerge from anywhere, official or not. With a small fleet, associations,
entities or even individuals may initially assist in this process. Examples are jeeps that help the food
delivery process victims. As Martinez, Stapleton & Van Wassenhove (2011) 4 x 4 vehicles are frequently
used to coordinate and execute the transport of goods to the victims. However, while everyone can apply for
help, the army, so safety is guaranteed, as shown in studies by Kovács and Spens (2007) and Blecken
(2010) oversee all the action.