13 VEGESHA VENKATESH_100275443_SRC Singapore_SP
3.1.1.3 Social Factors:
The socio-cultural environment encapsulates demand and tastes, which vary with fashion and disposable income, and general changes, can again provide both opportunities and threats for particular companies
(Thompson, (2001)).
The products and services changes from being a novelty to market saturation depending upon the situation, when this happens then SIA has to change its pricing and promotion strategies according to the social conditions. Singapore Airlines should be aware of demographics changes as the structure of the population by ages, wealth, regions, and numbers of working and so on which can have an important bearing on demand as a whole and on demand for particular products and services. There can be threats for the existing products and same time there can be opportunities for differentiation and market segmentation that might emerge in the future, SIA should be quick to react to those changes and implement the suitable strategies to stay ahead in its competition.
3.1.1.4 Technological Factors:
SIA is one of the airlines that strongly believes in the use of IT and at present SIA has to examine various new IT developments such as electronic ticketing, selling tickets through online, use of smart cards for self-check in, automated check in and more sophisticated management software. This technological development will make air travel easier, faster, comfortable and more fun for SIA travelers and IT applications will have the primary aim of providing the best possible services
to SIA’s customers.
Technological factors are changing the nature of the airline business and increasingly becoming fundamental to every aspect of Singapore Airlines operations. In order to take full advantage of all the potential benefits available through the adoption of e-commerce, SIA will need to replace their unrelated and often ill matched legacy IT systems used in different parts of their operation in different countries by a unified architecture. This will enable SIA to implement a more effective electronic based distribution system.
Please Refer Appendix 7.3 for more details
13 VEGESHA VENKATESH_100275443_SRC Singapore_SP3.1.1.3 Social Factors:The socio-cultural environment encapsulates demand and tastes, which vary with fashion and disposable income, and general changes, can again provide both opportunities and threats for particular companies(Thompson, (2001)). The products and services changes from being a novelty to market saturation depending upon the situation, when this happens then SIA has to change its pricing and promotion strategies according to the social conditions. Singapore Airlines should be aware of demographics changes as the structure of the population by ages, wealth, regions, and numbers of working and so on which can have an important bearing on demand as a whole and on demand for particular products and services. There can be threats for the existing products and same time there can be opportunities for differentiation and market segmentation that might emerge in the future, SIA should be quick to react to those changes and implement the suitable strategies to stay ahead in its competition.3.1.1.4 Technological Factors:SIA is one of the airlines that strongly believes in the use of IT and at present SIA has to examine various new IT developments such as electronic ticketing, selling tickets through online, use of smart cards for self-check in, automated check in and more sophisticated management software. This technological development will make air travel easier, faster, comfortable and more fun for SIA travelers and IT applications will have the primary aim of providing the best possible servicesto SIA’s customers. Technological factors are changing the nature of the airline business and increasingly becoming fundamental to every aspect of Singapore Airlines operations. In order to take full advantage of all the potential benefits available through the adoption of e-commerce, SIA will need to replace their unrelated and often ill matched legacy IT systems used in different parts of their operation in different countries by a unified architecture. This will enable SIA to implement a more effective electronic based distribution system.Please Refer Appendix 7.3 for more details
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