Show respect in
order to establish
rapport. Use
respectful titles.
Be aware of a tone
or action that could
be interpreted as
insulting.
Listen attentively.
Encourage
conversation.
Learn the role and
needs of “fictive kin”
caregivers.
Ask the older adult
and family their
understanding of the
treatment options.
Have a trusted
spiritual counselor
as part of the team.
Pay attention to
appropriate
grooming
techniques.