BT’s investment in community activities might be contentious.
Some shareholders may object to the company investing in
activities that will not contribute directly to profits.
• Another potential clash results from BT’s pricing policy.
Customers naturally want low prices, but shareholders may feel
that higher prices would generate greater profits.
• BT has a policy of no compulsory redundancies. This provides
security for employees. However, shareholders may feel that
the policy could adversely affect the company’s profitability and
performance.