In the 1st edition of The Strategic Role of Facilities Management in Business Performance (RICS 2009) guidance note separates the Facilities Management cycle into five areas: Strategy, Sourcing, Operational, Review, and Continuous development and change management as they are shown in the Facilities Management cycle diagram Figure 1. Through this cycle, the facilities
management function can effectively support an organisation’s business strategy, which will derive value from the function rather than focus on cost. Benchmark metrics are important in any area of the cycle; the highest importance of the benchmarking is in the Strategy phase of the cycle. Benchmark data is a key tool in the facility manager’s toolkit, enabling decision making by developing facility management strategy. Facility managers have a major role to play in the
benchmarking process and in the financial control and reporting processes.