Rezumat: În contextul unei pieţe bancare marcate de o concurenţă acerbă, băncile trebuie să aibă în
vedere diferenţierea serviciilor proprii de cele ale concurenţilor. Serviciile bancare, prin natura lor, au
un grad ridicat de standardizare, astfel că singura modalitate de diferenţiere, în afară de preţ, este
reprezentată de nivelul calităţii în prestarea acestora. Este important ca, pentru a afla opinia clienţilor
cu privire la nivelul calităţii serviciilor, băncile să apeleze la diferite metode de măsurare şi evaluare a
acesteia. Scopul acestei lucrări este cunoaşterea opiniei utilizatorilor cu privire la calitatea serviciului de
Internet Banking oferit de Raiffeisen Bank, folosind, în acest sens, metoda SERVQUAL.
Rezumat: În contextul unei pieţe bancare marcate เดอโอ concurenţă acerbă, băncile trebuie să aibă învedere diferenţierea serviciilor proprii เดอ cele เบียร์ concurenţilor Serviciile bancare, au, prin natura หล่อสหประชาชาติจบ ridicat de standardizare, astfel că singura modalitate de diferenţiere, în afară de preţ เอสเตreprezentată เด nivelul calităţii în prestarea acestora เอสเตสำคัญ ca, pentru การ afla opinia clienţilorcu privire ลา nivelul calităţii serviciilor, băncile să apeleze ลา diferite metode เด măsurare şi evaluare เป็นacesteia Scopul acestei lucrări เอสเต cunoaşterea opiniei utilizatorilor cu privire ลา calitatea serviciului เดอเดอ oferit Internet Banking ธนาคาร Raiffeisen, folosind, în acest เซ้นส์ metoda SERVQUAL
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Rezumat: ใน contextul unei pieţe bancare marcate เด o concurenţăacerbă, băncile trebuie săไอบะîn
vedere diferenţierea serviciilor proprii Cele เดอเบียร์concurenţilor Serviciile bancare, ปริญญ์ธรรมชาติ Lor, au
ยกเลิกผู้สำเร็จการศึกษา ridicat เด standardizare, astfel că singura modalitate เดdiferenţiereในAfarăเด Pret,
เอสต์reprezentatăเดnivelul calităţiiîn prestarea acestora Este สำคัญแคลิฟอร์เนีย Pentru afla opinia
clienţilorลูกบาศ์กprivire ลา nivelul calităţii serviciilor, băncilesă apeleze ลา diferite Metode เดmăsurareşi evaluare
acesteia Scopul acestei lucrări Este cunoaşterea opiniei utilizatorilor ลูกบาศ์ก privire ลา calitatea serviciului เด
Internet Banking oferit เด Raiffeisen ธนาคาร, folosind ใน acest Sens, metoda SERVQUAL
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rezumat : แคว้น N contextul unei พายţ E bancare marcate เด โอ concuren ţă acerb ă B ă ncile เขาă AIB ăî n
ดู diferen ţ ierea serviciilor proprii เดอเบียร์ concuren เฉลิมฉลองţ ilor . serviciile bancare ครบ Natura ทองหล่อ , AU
a ปีที่ ridicat de standardizare ดังนั้น C , ă singura modalitate de diferen ţ iere î N ระยะไกล , ă de ก่อนţ , นี้
reprezentat ă de nivelul calit ăţ II î N prestarea acestora .มันสำคัญที่แคลิฟอร์เนีย เพื่อให้หา opinia ไคลเ นท์ţ ilor
Cu privire ลา nivelul calit ăţ II serviciilor B ă ncile S ă apeleze ลา diferite metode de M ă surare เกินผม evaluare เป็น
acesteia . scopul acestei lucr ăริเต้ cunoa เกิน terea opiniei utilizatorilor CU privire ลา calitatea serviciului de
บริการธนาคารทางอินเทอร์เน็ต oferit de Raiffeisen ธนาคาร folosind î , N นี่คือปกติ metoda , ประเมินคุณภาพ .
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