30 Things merchant should know.
1. Category of product that logistic do not accept claim in case of damage in transit.
2. Item which returned form customer, logistic rejected claim.
3. Merchant would receive commission back in case of refund customer but not receive payment fee.
4. In case of double deduct or deduct by Lazada’s mistake or wrong by system if merchant did not inform Lazada they will not get a reimbursement.
5. Merchant have to reject product in case of damage in transit, if accept logistic reject claim.
6. Item damage but outer box not damage logistic reject claim.
7. Outer box damage, item not damage logistic reject claim.
8. How to issue a correct claim invoice.
9. Lazada does not have a replace policy for MP product. We refund for all defective items.
10. After item FD / Returned / Delivered if merchant do not follow within 7 days logistic (Kerry) would not provide any evidence to seller.
11. Lazada does not have a replace policy for MP product. We refund for all defective items.
12. After item FD / Returned / Delivered if merchant do not follow within 7 days logistic (Kerry) would not provide any evidence to seller.
13. Merchant must know about tracking number, each tracking can be used only once.
14. Merchant must know how to use Seller Center for changing the details of product on Lazada website.
15. Merchant must know the policy of returning product of Lazada Company. If the product is still on the 7 or 14 days warranty. And the customers contact us to return the product within 7 or 14 days. Merchant must know that you have to refund only. Lazada doesn’t have replace product policy.
16. Forbidden duplicate generate Tracking. Should be only one tracking per one box.
17. Trading between Lazada and customer. Merchant must give tax invoice but if merchant cannot give tax invoice you can give bill cash instead.
18. Product that can be sell on Lazada website must be authenticity product only. The counterfeit product cannot be sell on our website.
19. Merchant must know how to do a proper packing before sending a product.
20. The cost of returning product. Merchant will have to pay for all cost.
21. All the details of the product on our website have to be clearly and accurately.
22. Merchant should not click ready to ship if merchant don’t have the product in stock.
23. Incase missing product. Merchant must be send directly product to the customer. Also return issue by QC merchant and found in defective product.
24. Merchant have to know about Shipping, shipping chart and remote area.
25. New merchants should know how to pack and process orders.
26. Before new merchants start selling products on Lazada website, all of them need to pass the test after having training session.
27. Financial matter is one of the most important part. So, before being our partner they should have finance training session that can make them understand clearly about financial process.
28. For shipping fee, new merchant must know that in each rate what the exact cost is.
29. For shipping fee, new merchant must know that in each rate what the exact cost is.
30. In case of failed delivery, all of sellers need to concern that they must be responsible the expense, 50 baht, which has been subsidized by Lazada.
31. It is necessary to know about component of commission rate, selling fee and payment fee including VAT. And how to calculate to get net amount.
32. Before signing contract, new seller needs to read all our agreement for their own sake.
33. About shipping process, new merchants need to know the cut-off time, if they set status to ready to ship before 4 pm today messenger will go to their places to pick up ordered items.
34. There are still many merchants who do not know well about product adding process and usually ask PSC how to do. Such as what variation is and how to group color.
35. Business developer should inform merchants that their areas can be picked up bulky items or not. Because it is important in making a decision.
36. Mobile Phone Warranty by Seller or Service Center
37. How to Pick up and Drop off product to customer
38. How to Print Barcode
39. How to Pack
40. Payment channel for Customer
41. Payment to the merchant
42. The policy of customer satisfaction
43. Promotion
44. How to use Seller Center
45. What is Refurbish Item
46. How to calculate commission
47. Bulky Item
48. How to contact with PSC
49. Liquid and Fragile product can not claim
50. How to Login
51. Delivery Area
52. Pouch Request
53. Photo Resolution
54. Seller can not contact direct with Customer