In our case, Manuela is offering two local football match tickets to a public officer for performing something that he is obliged to do (i.e., to release the cargo) in his role as customs agent.
This meets the definition of facilitation payments, i.e., small cash or in kind payments, made to governmental officers in order to encourage them to perform or to speed up the performance of their routine government duties to which the payer is entitled.
Nestlé condemns any form of facilitation payment unless there is a risk of an imminent physical harm for a Nestlé employee (which is not the case here).