Supply Chain Management
In addition to their customer service, Dell has implemented an
outstanding supply chain system that has made their business even better.
They use supply chain software by i2, which gives them the ability to get
materials from suppliers over the web in real time, and get those supplies
to the factories every two hours to meet customer needs. The key to the
success of this method is that Dell has suppliers within close proximity to
all of their factories. Basically, Dell never runs out of an item, and if they
need something, they can get it so quickly that they can take an order for a
custom computer and have it in the mail and on the way to the customer
in a couple days or less.
By maximizing their supply chain capabilities and developing excellent
customer service, Dell computers has established themselves as one of the
front-runners in the computer business. Their ability to provide customers
with custom-built computers in a matter of days at an affordable price is
unheard of in their market, and their business has thrived as a result.
Supply Chain Management
In addition to their customer service, Dell has implemented an
outstanding supply chain system that has made their business even better.
They use supply chain software by i2, which gives them the ability to get
materials from suppliers over the web in real time, and get those supplies
to the factories every two hours to meet customer needs. The key to the
success of this method is that Dell has suppliers within close proximity to
all of their factories. Basically, Dell never runs out of an item, and if they
need something, they can get it so quickly that they can take an order for a
custom computer and have it in the mail and on the way to the customer
in a couple days or less.
By maximizing their supply chain capabilities and developing excellent
customer service, Dell computers has established themselves as one of the
front-runners in the computer business. Their ability to provide customers
with custom-built computers in a matter of days at an affordable price is
unheard of in their market, and their business has thrived as a result.
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