Who works at India's centers? The representatives at the centers of course need to know English well. They also need to know something about the culture of their customers. In fact, some centers provide training in which employees watch U.S. Sitcoms. This helps them with U.S slang and U.S. Culters. Many workers not only use English name but take on the accents of their customers. They may switch from an American to a British accent depending on the customer - or even a Chicago or a scottish accent.