Research process
As mentioned earlier, the present paper compares international freight
forwarders and current customers of international freight forwarders in terms
of their perspectives on the benefits of, and barriers to, EDI usage by
forwarders. The data to be analyzed comes from information provided from
recent surveys of international freight forwarders and current customers of
international freight forwarders[2].
The freight forwarder information comes from a mail survey sent to IFFs
identified in The Official Directory of Transportation Middlemen. Of 336