Company quality objectives documented, signed and dated.
Quality objectives communicated, understood, and maintained throughout organization.
Written procedures address the following types of planning:
l Establishment of requirements
l Verification of requirements
l Acceptance procedures
l Quality information systems
l Customer satisfaction
Ongoing quality improvements are a part of the plant manager’s objectives.
Quality costs are used for evaluating and planning.
Documented evidence that advanced quality planning activities are reviewed with customers.
Demonstrated innovation in their techniques to improve quality.
Long-term plan is reviewed annually for progress reviews and continuous improvements.