Mid level––The next level in the scorecard
shows the highest-level indicators for the selected
cluster. Fig. 3B shows this for the cluster called
Customer. The overall cluster score is repeated in
the black box. The score of each key PI is depicted
numerically and graphically by the bar chart. The
upper bar indicates the score of the current month;
the lower bar that of the previous month. The user
can find comments on the scores by using the pulldown
list underneath the black box. Once again,
definitions can be found by clicking the button in
the right corner on the bottom. The ‘‘back’’ button
in the upper right corner returns the user to the
dashboard. Clicking the buttons on the right of the
bar chart saying ‘‘details’’ takes the user a level
down in the hierarchy. Depending on the position
in the hierarchy another mid-level screen appears
or a lowest-level screen is reached.