1. What should you check when you arrive at the guestroom?
2. Why do you need to confirm the guest order?
3. Why should room service staff use a guest’s name when speaking to them?
4. Why is it important not to look around the guest room when you have entered?
5. What should you do if guest does not answer?
6. What should you do when you are in the guest room with a tray of food?
7. What should you do if the order has been delayed?
8. What should you do after you have placed the room service tray on the table?
9. How will you announce yourself and request entry to the guest room? Lists the five steps.
10. Give me an example of how you could use on-selling to optimize sales from a room service order.
11. Why is it important to delivery room service order promptly?
12. Why do hotels and resorts offer room service?
13. Explain why room service waiters need to be discrete.