Specific programs to increase retail revenues are the continuating of free shipping from Amazon Retail (a strategy that has increased order sizes by 25%),
Amazon Prime (which for $99 a year provides free two-day shipping and one-day delivery upgrades for $3.99,as well as free access to Amazon Music and Instant Videos), greater product selection, and shorter order fulfillment times. Amazon offers customers same-day shipping in a number of major cities without charging additional fees. Internet customers have long been frustrated both by high shipping and handling charges as well as long delays in receiving goods. A ticking clock can be seen next to some Amazon sale items indicating the hours the hours remaining for an order to make it make it to the customer by the next day.