In order to provide the universities with a focus on a quality system, ISO 9001 elements have been re-ordered into two categories: quality loop and supporting elements (Fig. 1) according to [9]. The quality loop is a set of interacting activities and processes that influence the quality of the product through various stages of its life-cycle: from determining customer needs to the evaluation of
whether these needs have been met. The first process in the loop is the determination of customer requirements, and the ability of the organization to meet them. This is the subject of the ISO 9001 requirement 4.3 Contract Review. The product that meets these requirements is then designed (4.4 Design Control), and a quality plan addressing this specific product is prepared (4.2.3). The procurement of necessary resources follows, with sections 4.6, 4.7 and 4.11 of ISO 9001 focusing on these issues. Human resources must be trained to effectively use procured resources (4.18 Training). The product subsequently goes through processing (4.9 Process Control), inspection and testing (requirement 4.10 and 4.12), as well as handling and storage (4.15). Defective products are removed (4.13) and corrective and preventive actions implemented (4.14). Finally, servicing is available, if required (4.19).
In order to provide the universities with a focus on a quality system, ISO 9001 elements have been re-ordered into two categories: quality loop and supporting elements (Fig. 1) according to [9]. The quality loop is a set of interacting activities and processes that influence the quality of the product through various stages of its life-cycle: from determining customer needs to the evaluation of
whether these needs have been met. The first process in the loop is the determination of customer requirements, and the ability of the organization to meet them. This is the subject of the ISO 9001 requirement 4.3 Contract Review. The product that meets these requirements is then designed (4.4 Design Control), and a quality plan addressing this specific product is prepared (4.2.3). The procurement of necessary resources follows, with sections 4.6, 4.7 and 4.11 of ISO 9001 focusing on these issues. Human resources must be trained to effectively use procured resources (4.18 Training). The product subsequently goes through processing (4.9 Process Control), inspection and testing (requirement 4.10 and 4.12), as well as handling and storage (4.15). Defective products are removed (4.13) and corrective and preventive actions implemented (4.14). Finally, servicing is available, if required (4.19).
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