Dear Bann Pantai Resort,
Thank you for working with Booking.com.
We’re reaching out to you about reservation 414336697 for Werner Schmitz.
The guest has contacted us and request to cancel this reservation (check-in date 2015-08-05) the reason is the hotel refurbishing measures are much more devastating than announced and similar to total re- structuring.
We’re aware that there is a penalty associated with the cancellation but request that you exceptionally waive the fees.
Booking.com will not charge commission if you decide to waive the cancellation charge.
Please consider the guest’s request and let us know of your decision at your earliest convenience.
Thank you in advance for your understanding and cooperation.
Kind regards,
--
Monruedee Buranpoo
Booking.com Customer Service Team
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