After we saw how the company designed the
technology infrastructure used cloud computing
models, now this paper will discuss more about the
knowledge management process used cloud
computing as a part of technology infrastructure.
The knowledge management start onto process data
from external that came up from public cloud as a
portal and connected to the customer (Build
Knowledge phase). All feed back and data from
customer’s portal will define and provide data that
will manage into information. In this part the data
will divide into specific categorize and will put in
the group memory. After that data will transform
into information and will publish as document
management to enrich the information (Hold
Knowledge phase). This information will use in
the company to combine and improve