Returns management
The returns management process involves the activities associated with returns, reverse logistics, gatekeeping and avoidance, and how they are managed within the firm and across key members of the supply chain.
The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In many industries, an effective returns management process provides an opportunity to achieve a sustainable competitive advantage.