The diversity dividend
Most FS CEOs now recognise the importance
of diversity and inclusiveness in enhancing
business performance, strengthening customer
satisfaction and fostering innovation (see
Figure 3). The pursuit of diversity stretches
from ensuring the workforce and its leadership
better reflect the customer base in areas such a
gender, generation, ethnicity and disability to
seeking to attract people with a wide range of
skills, experiences and industry backgrounds. As
the FS sectors within the emerging markets of
South America, Asia, Africa and the Middle East
continue to expand and the capital flows between
them grow, the importance of broader crosscultural diversity is also increasing.
The diversity dividend
Most FS CEOs now recognise the importance
of diversity and inclusiveness in enhancing
business performance, strengthening customer
satisfaction and fostering innovation (see
Figure 3). The pursuit of diversity stretches
from ensuring the workforce and its leadership
better reflect the customer base in areas such a
gender, generation, ethnicity and disability to
seeking to attract people with a wide range of
skills, experiences and industry backgrounds. As
the FS sectors within the emerging markets of
South America, Asia, Africa and the Middle East
continue to expand and the capital flows between
them grow, the importance of broader crosscultural diversity is also increasing.
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