IMPORTANT
Due to the scale of our business (We unlock 300+ IMEI per day), please do not email or telephone asking for the status of your unlock if the timescale provided at the time of purchase has been exceeded as this information is given above - this is the ONLY information we have. We cannot give you information which we do not have, and our staff will not have any further information than what is provided on this page.
Timeframes are an average, sometimes there are delays (e.g. carriers upgrading their systems) which can cause delays of a few days or a week, everything is given here however. You will also be emailed whenever the status changes by our automated server.
DELAYS ARE NOT CAUSED BY OURSELVES.
If your unlock is delayed, this will be a carrier-related problem. Do not shout at us! We will try our best to inform you of the reasons, and the approximate time when the network will be back up, but we will not be responsible for a problem which is out of our hands.
Refunds
Once your unlock has been "Submitted to Supplier" we cannot then cancel and refund. Pre-Orders cannot be refunded.
If, however, the unlock comes back as unavailable (apart from blocked or incorrect network reasons), you will be refunded in full.
Use this form for support:
Responding as : atom_action@hotmail.com