Retire
Approval
Mandatory status before being Retired. The article is sent for approval pending its retirement.
Note
BMC Software recommends that you change the initial settings of automatic approvals to
manual approval and set up approvers for the approval process. Not changing the initial
settings will result in continued automatic approvals. Changing the settings and not setting
up approvers will result in the failure of the level approval processes. For more details on
configuring approval processes and approvers, see .Configuring approvals
Retired The article is no longer relevant for use but remains searchable.
Closed
Version
An earlier version of an article that is not searchable. This status is automatically assigned when a new
article version is created and becomes Published.
Cancelled The article is no longer usable or searchable, however, it is not deleted from the database. Cancelled
status is displayed as an item on the Status drop-down list to Knowledge Admin users
only. Administrators can also filter for cancelled articles in the KM Console. For more information, see
. This status can be set from any other status (for example, Draft). TheAssigning visibility groups
exception to this rule is that Published articles can never be promoted directly to Cancelled status, and
Knowledge Users must first send a Cancellation Request for approval. For more information, see
.Sending cancellation requests
RetireApprovalMandatory status before being Retired. The article is sent for approval pending its retirement.NoteBMC Software recommends that you change the initial settings of automatic approvals tomanual approval and set up approvers for the approval process. Not changing the initialsettings will result in continued automatic approvals. Changing the settings and not settingup approvers will result in the failure of the level approval processes. For more details onconfiguring approval processes and approvers, see .Configuring approvalsRetired The article is no longer relevant for use but remains searchable.ClosedVersionAn earlier version of an article that is not searchable. This status is automatically assigned when a newarticle version is created and becomes Published.Cancelled The article is no longer usable or searchable, however, it is not deleted from the database. Cancelledstatus is displayed as an item on the Status drop-down list to Knowledge Admin usersonly. Administrators can also filter for cancelled articles in the KM Console. For more information, see . This status can be set from any other status (for example, Draft). TheAssigning visibility groupsexception to this rule is that Published articles can never be promoted directly to Cancelled status, andKnowledge Users must first send a Cancellation Request for approval. For more information, see .Sending cancellation requests
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