Website support
Air France
You experience problems using our online services (booking, flight changes, online check-in, etc.) with the exception of matters relating to Flying Blue and booking services for hotels and cars?
You can contact technical assistance by calling +33 (0)9 69 39 02 15 (free of charge from a French landline), 7 days a week, from 6:30 AM to 10:00 PM or by completing the form .
Call centers
Air France
To make a booking, learn the latest flight schedules and ask questions about regulations, you can contact our agents at 3654* (€0.34/min from a French landline) 7 days a week, from 6:30 AM to 10:00 PM.
*+33 (0)892 702 654 from abroad
Flying Blue
Should you have any questions regarding Flying Blue, please contact us by phone on 3272 (€0.34/min), from Monday to Friday from 8:00 AM to 9:00 PM, on Saturday between 8:00 AM to 8:00 PM and on Sunday between 9:00 AM to 5:00 PM or by email .
Get all Flying Blue contacts.
Other contacts
Air France ticket offices
Saphir – Assistance service for passengers with reduced mobility
BlueBiz
Groups (form only available in French)
Hotel and rental car services
Our car rental partners
For any question, please contact:
- Hertz and Thrifty by phone on 01 41 91 95 25 or the online assistance
- Avis by phone au 08 21 23 07 60 from France or + 33 1 70 99 47 35 from abroad webmaster@europcar.com
- Sixt by phone on 03 89 90 15 51
- Europcar on the phone number on your confirmation or by email
- Firefly by email customerservicesfr@fireflycarrental.com
Booking a hotel room
To review or modify your reservation, you can contact us by phone at 01 57 32 49 47, available every day from 7:00 AM to 10:00 PM (cost of a local call from a French landline) or use our online help .