Warmest greetings from Centara Blue Martine Resort & Spa Phuket!
First of all we would like to “Thank You” for your e-mail and kind support our property. I’m writing on behalf of all of management team. It has been brought to my attention that your clients experience with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that service is something we like to address immediately.
I can imagine that our inability uncomfortable to your clients during their stay, kindly understanding us the water pipe was break from outside the property and was unable to put anyone there while the repairs were done which unfortunately took longer than we anticipated. That meant closing that portion not for long time, by this issue we provide shower room for temporary. Also electricity was down from outside for a few hours BUT we do have