Empathize
Put yourself in the other person’s shoes, and try to understand the reasons why he/she is being aggressive. As we mentioned above, aggression is a natural reaction in order to protect or claim something. Try to consider:
What does the other person have to lose? (time, money, friends and family, status, reputation, etc).
How would you feel if you were in that situation?
Is there something else going on in the person’s life that makes him/her generally very easily agitated and quick-tempered?