Recommendations and referrals, the other construct of SCCs,are likely to play an important role on social commerce intention.Research shows, in an online context, as customers cannot expe-rience the products or services, consumers should rely more onother consumers’ experiences such as their product recommenda-tions (Senecal & Nantel, 2004). In a high street shop, customersspend their time in store and interact with the staff whereas in anonline shop it is a major challenge to create an online store whichis socially rich (Kumar, Novak, & Tomkins, 2010).